1. Data protection at a glance
General notes
The following notes give a simple overview of what happens to your personal data when you visit our website.
Data collection on our website
Data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website.
2. Responsible party
The operator and therefore responsible party for data processing on this website is Customer’s Experts LLC, 8 The Green STE A, Dover, DE 19901, USA. AI assistant / US: +1 701 490 8082 · Germany: +49 170 8104380, on@customersexperts.com.
Data protection representative in the European Union
Ole NietschCarl-Petersen-Str. 80
20535 Hamburg
Germany
on@customersexperts.com
AI website assistant · DE / EN / FR / VI / ES / IT / HR
The optional website chat sends your question and up to eight recent chat messages through our server and Railway-hosted assistant to OpenAI (OpenAI API) only after your consent. No Studio projects, login credentials or customer records are included. The website keeps this chat in page memory; Clear chat or closing/reloading the page removes it from that interface. It does not create a CRM contact. OpenAI and Railway process the requests under their applicable data-processing and retention terms; processing can involve the USA. Details: https://platform.openai.com/docs/guides/your-data and https://railway.com/legal/privacy . The consent applies to these optional AI requests and is separate from a callback request. Please use our business contact for confidential matters. Consent for new requests can be withdrawn by unchecking the chat consent box.
3. Data collection on our website
Server-Logfiles
Technisch notwendige Daten werden anonymisiert erfasst.
Einwilligung
Datenverarbeitung erfolgt nur mit Ihrer Einwilligung.
DSGVO-konform
Verarbeitung gemäß EU-Datenschutzgrundverordnung.
Contact form
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass this data on without your consent.
4. AI phone assistant and Twilio
AI assistant / US: +1 701 490 8082
Our AI phone assistant uses Twilio for incoming calls. You first select a language by keypad. Speech recognition and text processing start only after you explicitly consent by pressing 1. The purpose is to receive your inquiry and an optional callback request. Technical call data, conversation content, your confirmed telephone number and voluntary details are processed. The new flow does not record audio. If you decline, the dialogue ends; alternatively email on@customersexperts.com.
Confirmed callback requests are handled in Brevo with the original transcript, German translation, summary and consent record. Services run on Hetzner and Railway; speech recognition uses Google through Twilio, while foreign-language text translation uses the existing backend AI service. The local delivery queue is encrypted with a technical retention period of 30 days; this does not automatically erase CRM records. No newsletter subscription is created. You can withdraw consent during the call or by email; any remaining necessary contact or case data requires separate review. Twilio and Railway may process data outside the EU. Final review of providers, international transfer safeguards and CRM erasure periods remains pending.
5. Your rights
You have the right at any time to receive information about the data stored about you, its origin and recipients, and the purpose of storage. You also have the right to correct, block or delete this data.